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This privacy
statement discloses the privacy practices for
Marella Scooters. Marella Scooters promote the use
of fair information practices. Because Marella
Scooters are committed to your privacy, we have
agreed to disclose our information practices.
INFORMATION COLLECTION AND USE:
Marella Scooters will not sell, share, or rent
this information to others in ways different
from what is disclosed in this statement. Marella
Scooters collect information from our users at
several different points on the web site.
VEHICLE QUOTE REQUESTS:
In order to obtain a vehicle price quote, a user
must first complete a Quote Request Form. A user
is required to give their contact information
(such as name, address, telephone number and
e-mail address). This information is used to
contact the user and provide the quote or other
information that they have requested. It is
optional for the user to provide financial
information, but can be done so that Marella
Scooters can review and pre-qualify the user for
financing if they are interested. All customer
information obtained via the quote request form
is encrypted for security purposes and stored on
a secured server.
ORDERS:
Information is requested from the user on the
e-Catalog order form. Here a user must provide
contact information (like name and shipping
address) and financial information (like credit
card number, expiration date). This information
is used for billing purposes and to fill
customer's orders. If Marella Scooters has
trouble processing an order, this contact
information is used to get in touch with the
user. All customer information obtained via the
order form is encrypted for security purposes
and stored on a secured server.
COOKIES:
A cookie is a piece of data stored on the user's
hard drive containing information about the
user. Usage of a cookie is in no way linked to
any personally identifiable information while on
our site. Once the user closes their browser,
the cookie simply terminates. For example, a
cookie is used to store items during e-Catalog
shopping so that a list of what you are ordering
is maintained. If a user rejects the cookie,
they may still use the site. The only drawback
to this is that the user will be limited in some
areas of our site. For example, the user, may
not be able to use the e-Catalog shopping basket
function on the site. Cookies can also enable us
to track and target the interests of our users
to enhance the experience on the site.
LOG FILES:
We use IP addresses to analyze trends,
administer the site, track user's movement, and
gather broad demographic and geographic
information for aggregate use. IP addresses are
not linked to personally identifiable
information.
SHARING:
We may share demographic information with our
partners and advertisers. This is generally not
linked to any personal information that can
identify any individual person. However, Marella
Scooters may send E-mails or mail about special
offers at the Dealership or other offers or
information that may be of interest to the user
based on the information we collect. Marella
Scooters uses an outside company (such as UPS,
USPS, Fed Ex. etc.) to ship orders, and a credit
card processing company to bill users for goods
and services. These companies do not to our
knowledge, retain, share, store or use
personally identifiable information for any
secondary purposes.
We may partner with another party to provide
specific services. When the user signs up for
these services, we will share names, or other
contact information that is necessary for the
third party to provide these services. These
parties are not allowed to use personally
identifiable information except for the purpose
of providing these services.
LINKS:
This web site contains links to other sites.
Please be aware that Marella Scooters is not
responsible for the privacy practices of such
other sites. We encourage our users to read the
privacy statements of every web site that
collects personally identifiable information.
This privacy statement applies solely to
information collected by this web site.
SURVEY AND CONTESTS:
From time to time, our site requests information
from users via surveys or may offer contests.
Participation in these surveys or contests is
completely voluntary and the user therefore has
a choice whether or not to disclose this
information. Information requested may include
contact information (such as name and shipping
address) and demographic information (such as
zip code and age level). Contact information
will be used to notify the winners and award
prizes. Survey information will be used for
purposes of monitoring or improving the use and
satisfaction of this site.
NOTIFICATION OF CHANGES:
If we decide to change our privacy policy, we
will post those changes here so our users are
always aware of what information we collect, how
we use it, and under circumstances, if any, we
disclose it.
SECURITY:
This web site takes every precaution to protect
our users' information. When users submit
sensitive information via the web site, their
information is protected both online and
off-line.
When our quote request or order form asks users
to enter sensitive information (such as credit
card number and/or social security number), that
information is encrypted and is protected with
the best encryption software in the industry -
SSL. While on a secure page, such as our order
form, the lock icon on the bottom of Web
browsers such as Firefox and
Microsoft Edge becomes locked, as
opposed to unlocked, or open, when you are just
"surfing".
While we use SSL encryption to protect sensitive
information online, we also do everything in our
power to protect user-information off-line. All
of our users' information, not just the
sensitive information mentioned above, has
restricted access at the dealership. Only
employees who need the information to perform a
specific job (for example, order clerk, sales
representative, or a customer service
representative) are granted access to personally
identifiable information. Access to the
information is made via a password-protected
site. Each time an employee needs to access
information, they must enter their password to
gain access to the information. Furthermore,
employees are kept up-to-date on our security
and privacy practices. Employees are
periodically notified and/or reminded about the
importance we place on privacy, and what they
can do to ensure our customers' information is
protected.
SUPPLEMENTATION OF INFORMATION:
In order for this web site to properly fulfill
its obligation to our customers, it may be
necessary for us to supplement the information
we receive with information from third party
sources.
For example, to determine if customers qualify
for financing, the dealership may use their name
and social security number to request a credit
report or approval from a lending institution.
Please refer to the privacy statement in the
financing section of the site for details.
SITE AND SERVICE UPDATES:
Marella Scooters may send the user site and
service announcement updates which contain
important information about the service. We
communicate with the user to provide requested
services and in regard to issues relating to
their account via e-mail or phone.
CORRECTING / UPDATING PERSONAL INFORMATION:
If a user's personally identifiable information
changes (such as address or E-mail), or if a
user no longer desires to receive information
from Marella Scooters, we will endeavor to
correct, update or remove that user's personal
data from our database.
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