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Here at Marella Scooters, we take great pride in
the exceptional craftsmanship and attention to
detail that go into every restoration. When you
purchase a scooter from us, you can rest assured
that it will arrive in perfect working
condition, backed by a 12-month warranty
on all new parts. Should any part fail
within this warranty period, we will promptly
send you a replacement via express mail at no
cost to you.
We go beyond standard factory conditions by
combining our meticulous restoration process
with modern technological improvements, ensuring
that your scooter is not only reliable but
exceeds original specifications. To further
protect your investment, your scooter will be
professionally crated to ensure it arrives in
pristine condition.
Commitment to After-Sale Support
Our relationship with you doesn’t end at the
point of sale. Our first-class customer service
guarantees that you will have support long after
the warranty has expired. Whether you need
technical assistance or replacement parts, our
team is always available to provide prompt and
professional help. All necessary parts are
readily available, and we are committed to
assisting you in any way possible.
Payment Options
We offer two secure payment methods for your
convenience:
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Direct Bank Wire Transfer
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Credit Card Payments
(*additional processing fees may apply
depending on your location).
Full payment
must be received before your scooter is shipped.
Shipping Process and Schedule
All shipments are scheduled to leave on Sunday
each week. Before shipping, we perform a
comprehensive cleaning and double-check every
scooter to ensure it is in perfect condition.
For safety during transit, we adhere to legal
requirements by draining all petrol. The scooter
is then carefully wrapped in
bubble wrap
to protect the paintwork from scratches or dirt.
It is secured inside a custom-made wooden crate
with protective padding on all sides to prevent
movement. Depending on your country’s
regulations, the crate may also undergo
fumigation.
We supervise the packing process of each scooter
to guarantee it meets our high standards for a
safe journey to its destination.
Documents and Delivery Timeline
The necessary shipment documents will be mailed
to your address within 2-3 weeks
after the scooter is shipped. These documents
will include everything required for customs
clearance and registration in your country.
Receiving Your Shipment
We typically offer port-to-port shipping. Upon
arrival, you will need to pick up your scooter
from the local warehouse. Please note that you
will be responsible for paying all associated
local charges, including customs fees, handling,
and paperwork.
You will need a suitable vehicle to transport
the crate to your home. The dimensions and
weight of the crate are as follows:
A small open-ended trailer, lightweight
transport van, or similar vehicle is ideal for
this purpose.
Optional Door-to-Door Service
For added convenience, we also offer a
door-to-door
delivery service. With this option, the
shipping agent will manage all customs
clearance, handling, and transport directly to
your home. This service incurs an additional fee
based on the distance and specific delivery
requirements. Please contact us for a tailored
rate quote.
In Case of Shipping Damage
Although we take extensive precautions to
protect your scooter during transit, we
understand that unforeseen circumstances can
arise. If your shipment arrives in a damaged
condition, please request a
damage report
from the handling agent, including their
official stamp and signature. We will work
directly with the shipping company to secure
compensation for any damages incurred.
Contact Us for Assistance
Our goal is to ensure a seamless and enjoyable
experience for every customer. If you have any
questions about payment, shipping, or delivery,
please don’t hesitate to contact us. Our team is
here to assist you at every step of the process.
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